PassPORT Portal

Submit transportation requests for approval and access trip history

HFS Provider Notices

Provider notices and bulletins contain pertinent information for participating providers for medical services provided or for claims submitted for reimbursement.

You can also subscribe to receive e-mail notification when a new Provider Notice has been posted to the HFS web site by using the following link:

IMPACT – Enroll as a Provider

Enroll online through Illinois Medicaid Program Advanced Cloud Technology (IMPACT)


Frequently used forms

Provider Manual

The NETSPAP Online Reference Manual was written to educate and train Medical and Transportation providers to comply with the NETSPAP Program as defined by HFS

Certified Safety Training Programs for NET Providers

Link to the HFS website with the listing of companies that provides training for new NET providers

Safety Training Certification Requirement

Under Public Act 95-501 and Administrative Code  89 Ill. Adm. Code 140.490(f) , all providers of non-emergency medicar and service car transportation must certify that all drivers and employee attendants have completed safety training certification every three years.  Medicar and service car providers receiving federal funding under 49 U.S.C. 5307 or 5311, are not subject to the safety training program certification requirement during the period of federal funding. Documentation of the federal funding period must be made available to the department upon request.

Safety Training Certification Providers Inc.

Classroom training is available at the following Chicago locations:
Moraine Valley Community College, Palos Hills, Illinois and Triton College, River Grove, Illinois Inc. provides alternate classroom availability throughout the greater Chicago area and for those who are unable to travel to a fixed classroom location, the option of their trainers traveling to the provider’s location for training services. They also provide safety training certification through the Train the Trainer format. Training Program content may be viewed at:

Contact: Jimmie Hamp
Phone: 773-856-5055
E-mail: or

Illinois Rural Transit Assistance Center at Western Illinois University

Classroom sessions are offered throughout Illinois. Rural Transit Assistance Center trainers will go directly to the provider’s facilities for a fee. Specific details are agreed upon between the trainer and provider.

Contact: Mable Kreps
Phone: 1-800-526-9943

Southern Illinois University Carbondale

SIU Carbondale can provide information on Illinois Community Colleges throughout the state that offer classroom sessions for drivers and attendants.

Contact: Kathy L. Smith, Coordinator Continuing Education and Outreach
Mail Code 6705
Southern Illinois University
1255 Lincoln Drive
Carbondale, Illinois 62901
Phone: 618-453-5672
Fax: 618-453-5680