The Illinois Department of Healthcare and Family Services (HFS)
The Illinois Department of Healthcare and Family Services, or HFS, administers and funds, in part or in full, Medicaid and other Medical Assistance Programs providing comprehensive health coverage to over 2.7 million qualified adults and children of Illinois.
The detailed information regarding these programs can be obtained on the department’s website at http://www.illinois.gov/hfs/Pages/default.aspx.
The Non-Emergency Transportation Services Prior Authorization Program (
HFS allows for the provision of transportation services of certain Medicaid Participants to their qualified non-emergency medical appointments. In order to ensure these Non-Emergency Transportation Services meet federal guidelines and that reimbursement for these services is free of waste, fraud
HFS has contracted First Transit to help them manage the
Please note: First Transit is not involved in the process of enrolling providers or processing reimbursement for their services.
- For assistance with enrolling with HFS, review the links here or contact:
Healthcare and Family Services – IMPACT Provider Enrollment Services
Post Office Box 19114, Springfield, IL 62794-9114
Phone: (877) 782-5565, Email: hfs.PPU@illinois.gov
- Provider handbooks detailing the policies, procedures for all providers can be found here. We encourage all Medical and Non-Emergency Transportation Providers to review the Handbook for Providers of Medical Services – Chapter 100 and the Handbook for Providers of Transportation Services – Chapter T-200.
- For assistance with billing questions or concerns, providers may contact the Healthcare and Family Services Billing Department at (877) 782-5565.